Refund Policy

Hexo is operated by Cristina Santamarina. We offer a 30-day money-back guarantee on Hexo Table purchases.

How to request a refund

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. Refunds are processed by our payment provider and Merchant of Record, Paddle.

• Visit paddle.net and enter the email you used at checkout to manage your order and request the refund.
• Or contact our support team through the in-app support channel and we will forward the request to Paddle.

Processing

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer.

Questions

For anything else about payments or refunds, see the Paddle Refund Policy or contact us via the in-app support channel.